Shipping Policy

Free standard shipping is available on all US orders, with no minimum purchase required.

Order processing

Orders are prepared after payment and address details are confirmed. Processing and delivery timing can vary by order volume, destination, product availability, holidays, severe weather, carrier disruption, and address issues. Any timing shown at checkout or in an order message is an estimate rather than a guarantee.

Shipping destinations

This policy covers orders delivered within the United States. Availability for a specific address is confirmed during checkout.

Tracking

When tracking is available, it will be sent to the email address used at checkout after the order ships. Tracking events may take time to appear after a label is created.

Address changes

Review the shipping address before placing an order. If you notice an error, contact us promptly. We will try to help, but changes cannot be guaranteed after fulfillment has begun.

Delivery concerns

If tracking shows a delay, an unusual status, or delivery that you cannot locate, first check the delivery area and carrier updates. You may then contact service@us-phlur.com with your order number so we can review the available information.